Reference

How We Protect Your Privacy at fairqq

When you open an account and deposit through DANA, OVO, GoPay or QRIS, we collect information to verify your identity and process your wallet transactions safely.

Data encryption on all devicesAccount security verified at loginPayment info protected by banking standardsYour privacy choices always available
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fairqq How We Protect Your Privacy at fairqq
PRIVACY QUESTIONS

How to Contact Us About Your Data

Email Support Send a data request or privacy question to [email protected]. We aim to respond within one business day during our support window.
In-App Help Center Open the Help section in your fairqq account on desktop or mobile. Search 'privacy' or 'my data' to find answers and submit requests directly.
Account Settings Visit Settings > Privacy & Security in your account to view what data we hold, download it, or adjust your preferences and cookie settings.
DATA SECURITY

How We Keep Your Information Safe

Encryption on All Transfers

Every deposit via DANA, OVO, GoPay or QRIS and every withdrawal request travels through SSL encryption. Your payment details are never visible in plain text in our systems or logs.

Account Verification at Every Login

We verify your identity each time you sign in by checking your device fingerprint and location patterns. Unusual login activity triggers a security review before access is granted.

Withdrawal Approval Process

Before any payout, our team verifies your identity documents and matches your withdrawal address to the account where you deposited. This takes up to 24 hours but prevents fraud.

Data Retention & Deletion

We keep your account data for the duration of your membership plus three years for tax and dispute resolution. After you close your account, you can request full deletion where local law permits.

Cookie & Tracking Control

We use cookies to keep you logged in and improve your experience. You can disable non-essential tracking cookies in your browser or in Account Settings without losing core features.

Request Your Data Anytime

Email [email protected] with 'Data Subject Request' in the subject line. We'll send you everything we hold in a portable format within 30 days, at no cost.

Privacy Policy FAQ

Your account data is archived for three years to comply with financial regulations. You can request deletion of personal data after that period by contacting support. Transaction records and withdrawal proof are retained separately for dispute resolution where local law permits.

Payment tokens and card details are never stored on our main servers. We receive only a secure reference from your payment processor, plus transaction confirmation. Your actual bank credentials stay encrypted between your bank and the payment provider, not with us.

Yes. Go to Account Settings > Privacy & Security and select 'Download My Data'. We'll compile your profile, transaction history, device logs and any documents you've uploaded, and send it within 30 days in a readable format.

Only you, our support team (for verification and disputes), and our banking partners (to process DANA, OVO, GoPay and QRIS transactions). We do not share your data with marketing companies, and we never sell your details to third parties.

Identification documents and proof-of-address files are held for three years after your last withdrawal for regulatory compliance and fraud prevention. You can request deletion earlier by contacting support, and we'll confirm the timeframe depending on local law.

Contact support immediately at [email protected] or via the In-App Help Center. We'll freeze your account, review login history and transaction logs, and help you secure your login credentials. We also offer a password reset and session termination from your Account Settings.

We collect gameplay data only to improve fairqq features, detect fraud and comply with regulations. We never share bet history, game preferences or account behaviour with advertisers or third-party platforms. Your data stays private to fairqq, depends on local law.

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