Reference

Legal Protection & Account Governance at fairqq

Q: How do I request a copy of my account data?

Email legal@fairqq.xyz with subject 'Data Export Request'. Include your account username and registered email. We send a password-protected file within five business days. The file contains all transactions, personal details on file, and login history.

Q: How do I escalate a payment dispute?

Report the issue within 30 days to legal@fairqq.xyz. Include transaction ID, date, amount and reason. We investigate within 10 business days. If unresolved, disputes are escalated to your payment provider (DANA, OVO, GoPay or QRIS) for final arbitration.

Your account at fairqq operates under clear legal terms that govern how we handle your deposits, withdrawals, personal data and disputes.

Account Verification RequiredEncrypted Payment ProcessingPrivacy-First Data HandlingLocal Law Compliance

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How fairqq Handles Your Legal Standing

fairqq Service availability depends on jurisdiction. Users are responsible for checking local law before access.

We operate with jurisdiction awareness: your account terms depend on local law in your region. Deposits via DANA, OVO, GoPay and QRIS are verified before credit, and withdrawals trigger identity confirmation to prevent fraud and money laundering. Your account data is encrypted at rest and in

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transit; we retain transaction records for seven years as required by local financial regulations. Account closures are processed within five business days. If you dispute a transaction, contact our legal team within 30 days of the event. We do not sell your personal information to third
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parties, and cookies on your account session expire after 24 hours of inactivity.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

LEGAL SUPPORT PATHS

How to Reach Our Legal Team

Email Support Contact our legal desk at [email protected]. Response time is 24–48 hours. Use this channel for dispute escalations, account access requests and data deletion inquiries.

Live Chat (Available 9am–9pm WIB) Open the chat window in your account lobby or on this site. Our team can log your legal concern, confirm receipt and route it to the appropriate department. Available Monday to Friday, including public holidays in Indonesia.

In-App Account Settings Navigate to Settings → Legal & Privacy to view your data-handling preferences, download your account data, or request account closure. Changes take effect within 48 hours.

TRUST & COMPLIANCE

Data Security & Your Rights on fairqq

Account Security

Every account is protected by two-factor authentication via SMS or authenticator app. Withdraw funds only to the payment method that originally funded your account. This verification step prevents unauthorized transfers and keeps your balance safe.

Data Retention & Deletion

We retain your transaction history for seven years to comply with anti-money-laundering regulations. Personal identifiers (name, email, phone) are deleted within 30 days of account closure. Request data export via [email protected]; we provide a downloadable file within five business days.

Cookie & Session Policy

Session cookies track your login and gameplay but do NOT store payment details. Analytics cookies help us detect fraud. All cookies expire after 24 hours of inactivity. Disable cookies in your browser settings; your account will remain accessible but withdrawals may require manual verification.

Payment Verification Process

Deposits via DANA, OVO, GoPay and QRIS are credited immediately after bank confirmation. First withdrawals above Rp 5,000,000 require identity document upload (KTP or passport). Subsequent withdrawals are processed within 2–4 hours on weekdays and 24 hours on weekends.

Dispute Resolution Timeline

File a dispute within 30 days of the transaction. Our legal team investigates and responds within 10 business days. If unresolved, we escalate to the payment provider (DANA, OVO, GoPay or QRIS) for arbitration within 20 days.

Contact for Policy Changes

We update our legal terms quarterly. Changes are announced via email and in-app notification 14 days before they take effect. You have the right to close your account before changes apply; no penalty applies if you opt out.

Frequently Asked About fairqq Legal Terms

Personal identifiers are deleted within 30 days. Transaction records are retained for seven years as required by anti-money-laundering law. Your account cannot be reopened; a new account requires fresh identity verification and a new email address.

Email [email protected] with subject 'Data Export Request'. Include your account username and registered email. We send a password-protected file within five business days. The file contains all transactions, personal details on file, and login history.

Accounts are frozen only if we detect fraud, money laundering, or terms-of-service breach. You receive notice within 24 hours via email and in-app message. Dispute the freeze via [email protected] within 14 days; we respond within 10 business days.

No. Withdrawals must go to the original deposit method for security and regulatory compliance. If your DANA, OVO, GoPay or QRIS account has changed, contact support to update your registered payment details before requesting a withdrawal.

All payment data is encrypted using SSL/TLS 256-bit encryption in transit. Stored payment tokens are encrypted at rest. We do not store full card or bank details; only the payment provider holds that information securely.

fairqq operates where local law permits. Access and eligibility depend on local law in your region. Players in Denpasar, Jakarta, Makassar and other regions should verify their local regulations before opening an account.

Report the issue within 30 days to [email protected]. Include transaction ID, date, amount and reason. We investigate within 10 business days. If unresolved, disputes are escalated to your payment provider (DANA, OVO, GoPay or QRIS) for final arbitration.

Legal Protection & Account Governance at fairqq

How to Reach Our Legal Team

Data Security & Your Rights on fairqq

Account Security

Data Retention & Deletion

Cookie & Session Policy

Payment Verification Process

Dispute Resolution Timeline

Contact for Policy Changes

Frequently Asked About fairqq Legal Terms

01 What happens to my account data when I close it?

02 How do I request a copy of my account data?

03 What is your policy on account freezes and holds?

04 Can I withdraw to a payment method other than the one I deposited from?

05 How is my payment information encrypted?

06 What is the legal status of fairqq in Indonesia?

07 How do I escalate a payment dispute?

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